Shipping Information

At SCC Automotive, we're dedicated to getting your 4WD and car culture products to you efficiently and safely. Here's everything you need to know about our shipping process:

1. Order Processing Time

  • All orders are typically processed and dispatched from our warehouse in Western Australia, within 1-3 business days (Monday to Friday, excluding public holidays).

  • During peak seasons, sales events, or for custom/made-to-order items, processing times may be slightly longer. Any significant delays will be communicated on the product page or directly to you.

2. Shipping Methods & Carriers

We partner with reputable shipping carriers to ensure reliable delivery. Depending on the size, weight, and destination of your order, we may use:

  • Australia Post (Standard & Express)

  • Various couriers (e.g., Aramex, TNT, Toll) for larger or heavier items.

You will be able to select available shipping options and see associated costs at checkout.

3. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.

  • You can view the exact shipping cost for your order during the checkout process before finalising your purchase.

  • From time to time, we may offer free shipping promotions, which will be clearly advertised.

4. Estimated Delivery Times

Please note that these are estimates from the time of dispatch, not from the time of order placement.

  • Within Western Australia: 2-7 business days

  • Eastern States (NSW, VIC, QLD, SA, TAS): 3-10 business days

  • Northern Territory: 5-14 business days

  • Remote/Regional Areas: Please allow additional time, as delivery to some remote locations may take longer.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to become active.

6. International Shipping

Yes, we ship internationally!

  • International shipping costs and estimated delivery times will vary significantly based on the destination country and the size/weight of the order.

  • You can calculate international shipping costs during the checkout process by entering your address.

  • Please be aware: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your local customs office for more information before placing an order.

  • We cannot mark international orders as "gifts" or declare a lower value.

7. Shipping Delays & Issues

  • While we strive for timely delivery, SCC Automotive is not responsible for shipping delays caused by unforeseen circumstances, such as carrier delays, weather events, customs processing, or natural disasters.

  • If you experience an issue with your delivery (e.g., lost or damaged parcel), please contact us immediately with your order number. We will do our best to assist you in resolving the issue with the shipping carrier.

8. Incorrect Shipping Information

  • It is the customer's responsibility to ensure that the shipping address provided is accurate and complete.

  • If a package is returned to us due to an incorrect or undeliverable address, you will be responsible for the re-shipping costs. We cannot offer refunds for original shipping costs in such cases.

If you have any further questions regarding shipping, please don't hesitate to contact our customer service team.